All our products are made to order. Here is how size exchanges and returns work.
1. Free size exchange within 3 days
- If the fit isn't right, you can request a size exchange within 3 days of delivery.
- Size exchanges are free. We arrange the reverse pickup at no cost to you.
- Your new size is dispatched once the original item reaches our warehouse and passes quality check.
- One free size exchange per item.
2. Easy returns on defective or wrong products
- If you receive a defective, damaged or wrong product, tell us within 7 days of delivery.
- We arrange a free reverse pickup and resolve it with a replacement or a full refund, as mutually agreed with you.
- Please share clear photos or a short video of the issue on WhatsApp before handing the parcel to the courier.
- Refunds are processed within 5–7 working days after the item passes quality check: to your original payment method for prepaid orders, or to your bank account / UPI for cash-on-delivery orders.
3. Condition of the product
- Items must be unused, unwashed and undamaged, with original tags and packaging intact. This does not apply to manufacturing defects.
- Items that fail quality check will be sent back to you.
4. What we can't accept
- Since every piece is made to order, we do not offer refunds for a change of mind or for size. Use the free size exchange instead.
- Exchange requests raised after 3 days of delivery (or defect claims after 7 days).
Cancellation policy
- Orders can be cancelled within 24 hours of placing the order.
- Once an order has been shipped, it cannot be cancelled.
How to raise a request
Message us on WhatsApp or email connect@suidoora.com with your order number, the size you need or photos of the issue.
Important points
- Please check the size guide on the product page before ordering.
- Colours may vary slightly due to screen settings.
- If you receive a torn parcel, unrelated product or empty parcel, tell us within 48 hours of delivery. We recommend recording an unboxing video.